Legal Information

These General Terms of Service define the conditions under which StriveSync, a sole proprietorship registered in the Republic of Benin, performs its services: agricultural support, import-export consulting and intermediation, website creation, digital marketing, graphic design, writing and translation, training and audits, and support packs.

They supplement the General Terms of Sale, which govern prices, payment and the right of withdrawal. In the event of any conflict, the accepted quote or order prevails, followed by these General Terms of Service, then the General Terms of Sale.

The content of each service (scope, deliverables, duration, inclusions and exclusions) is described on its dedicated page on the website, in the quote, or in the datasheet of the pack or training course ordered. Only the items expressly mentioned form part of the service.

• Custom services: scope specified in a quote accepted by the customer.
• Support packs: fixed content described on the pack page, together with the list of items not included.
• Training courses and audits: programme, dates, venue and price indicated on the training course page.
• Commercial intermediation: StriveSync connects and supports the parties; it is not a party to the sales contract between buyer and seller, unless otherwise agreed in writing.

The contract is formed when the customer accepts the quote, or when the online order is validated and payment is made. For online orders, the customer declares that they have read and accepted the General Terms of Sale and the refund policy before paying.

A confirmation email summarizing the order is sent to the address provided by the customer, who must therefore provide an accurate address that they check regularly.

• Perform the service diligently and in accordance with professional standards (best-efforts obligation, unless a result is expressly guaranteed in writing).
• Meet the announced deadlines, which are indicative until the customer has supplied the necessary materials.
• Inform the customer of any difficulty likely to delay or alter the service.
• Keep confidential the information provided by the customer.

• Provide in a timely manner the information, content, access and approvals required.
• Warrant that they hold the rights to the content they supply (text, images, logos, data).
• Appoint a contact person with authority to approve each stage.
• Pay the sums due on the agreed dates.
• Comply with the Responsible Use Charter and the regulations applicable to their activity.

Deliverables are provided electronically (email, download link, online access) or on site for training courses and audits. The customer has 7 days to submit comments; after that period, and unless written reservations are made, the deliverable is deemed accepted.

The number of revision rounds included is specified in the quote or the pack datasheet. Any request beyond the initial scope is subject to an amendment or an additional quote.

The customer may request a change to the scope; it takes effect only once StriveSync has agreed in writing to its consequences for price and timing. The cancellation and refund conditions are set out in Article 4 of the General Terms of Sale and in the Refund and Complaints Policy.

If a training session is cancelled or postponed by StriveSync, the participant may choose between transferring to a future session and a full refund of the sums paid.

Unless otherwise stipulated, the rights in deliverables created specifically for the customer are assigned to them after payment in full, for the use specified in the order. StriveSync retains its pre-existing tools, methods, templates and know-how, as well as the right to cite the work in its references, unless the customer objects in writing.

StriveSync is liable for direct damages resulting from a proven breach of its obligations. Its liability is limited to the amount actually paid for the service concerned. It cannot be held liable for indirect damages (loss of revenue, opportunity or customers), nor for commercial results that depend on external factors (market, customs, weather, third-party platforms).

Neither party is liable for a failure caused by an event of force majeure within the meaning of the applicable law.

Personal data is processed in accordance with the Privacy Policy. Where StriveSync processes data on behalf of the customer as part of a service, it acts as a processor and follows the customer's documented instructions.

These General Terms of Service are governed by Beninese law. The parties will first seek an amicable solution (see the Refund and Complaints Policy). Failing that, the competent courts of Benin shall have sole jurisdiction, subject to mandatory rules protecting consumers.

StriveSync undertakes not to be used, directly or indirectly, to launder money, finance terrorism or circumvent international sanctions. This policy applies to all of our activities, in particular those involving international trade flows: import-export, intermediation, dropshipping and logistics.

It forms part of the regulatory framework in force in Benin and in the WAEMU/OHADA area on combating money laundering and the financing of terrorism (AML/CFT).

We assess the risk of each business relationship on the basis of several criteria:

• Customer profile (individual, company, politically exposed person).
• Country of origin and destination of the funds or goods.
• Nature and amount of the transaction, and consistency with the declared activity.
• Payment channel used and history of the relationship.

The level of vigilance (simplified, standard or enhanced) is adapted to the level of risk. Identity checks are described in the KYC Policy.

• Online payments are processed through an approved payment service provider: Mobile Money or bank card.
• We refuse large cash payments, split payments intended to avoid a control threshold, and payments from an unidentified third party.
• Refunds are made through the same channel and to the same payer as the original payment.
• All transactions are recorded so that they can be traced.

Red flags include: refusal to provide supporting documents, inconsistent information, amounts unrelated to the activity, pressure for hasty execution, use of opaque intermediaries, and high-risk destinations.

In case of suspicion, StriveSync suspends the transaction, may refuse or terminate the relationship and, where required by law, reports the facts to Benin's national financial intelligence unit (CENTIF). The law prohibits informing the person concerned of such a report.

StriveSync does not enter into any transaction with a person, entity or country subject to applicable sanctions or embargoes (UN, WAEMU, European Union, United States), nor for goods whose trade is prohibited or subject to an authorization that the customer cannot produce.

Identification documents and transaction records are kept for 5 years after the end of the business relationship or the completion of the transaction. StriveSync staff who deal with customers are trained on these rules and on the red flags.

To report a transaction or behavior that seems suspicious to you, write to contact@strivesync.fr stating "AML/CFT" in the subject line. Your report will be handled confidentially.

This charter sets out the principles we expect from anyone who uses the strivesync.fr website or our services (customers, training participants, applicants, partners), and those that StriveSync itself undertakes to respect. It supplements the Terms of Use.

• Provide accurate and up-to-date information in forms and orders.
• Use the website and the services for lawful purposes and in line with their intended use.
• Respect the rights of others: intellectual property, privacy and image.
• Protect your login credentials and payment methods, and do not share them.
• Respect the team, the trainers and the other participants.

• Impersonating a person or a company, or supplying forged documents.
• Using our services for unlawful activities: fraud, money laundering, counterfeiting, trade in prohibited goods, financing of illegal activities.
• Attempting to access systems without authorization, disrupting the website (attacks, bots, mass data extraction) or introducing malicious code.
• Sending abusive, discriminatory or harassing messages, or unsolicited marketing, through our forms.
• Copying, reselling or distributing our content, training materials and deliverables without written authorization.
• Circumventing payments or abusing the refund and complaints procedures.

StriveSync undertakes to communicate honestly about its services and results, not to promise guaranteed gains, to respect the confidentiality of the information entrusted to it, to reject corruption and undeclared conflicts of interest, and to treat its customers and partners fairly.

In our agricultural and product trading activities, we promote sustainable practices, compliance with applicable health and food safety standards, and traceability. We expect our partners and suppliers to comply with social and environmental regulations and not to use child labor or forced labor.

Any behavior or content that breaches this charter may be reported to contact@strivesync.fr. Reports are handled confidentially and without reprisals against the person who makes them in good faith.

In the event of a breach, StriveSync may, depending on its seriousness, issue a warning, suspend access to a service, refuse an order, terminate the relationship without a refund where the breach is attributable to the customer, and refer the matter to the competent authorities.