Refund, Return and Complaints Policy

Before placing any order, you can review for each offer: its detailed content, its price, its duration or lead times, and the items included and not included. This information appears on the page of the service, pack, training course or product, and in the quote. Only what is stated there forms part of the order. These terms supplement the General Terms of Sale and the General Terms of Service.

Individual customers may withdraw within 48 hours of the order (services) or of receipt (physical products), without giving a reason, in accordance with Article 4.1 of the General Terms of Sale.

To withdraw, write to contact@strivesync.fr stating your name, the order concerned and the date. We will acknowledge receipt within 48 business hours.

Apart from the statutory right of withdrawal, cancellation at the customer's initiative gives rise to the following deductions from the sums paid (Article 4.3 of the General Terms of Sale):

• More than 15 days before the start of the service: full refund less 30% administrative fees.
• Between 8 and 14 days before the start: 50% retained.
• Less than 7 days before the start: 70% retained.
• After performance has begun: no refund; the work carried out is invoiced.

If StriveSync cancels or postpones a service or training session, the customer may choose between rescheduling and a full refund, with no deduction.

• Return request by email within 48 hours of receipt, quoting the order number.
• Product unused, in its original packaging and in perfect resalable condition.
• Return costs are borne by the customer, except for defective, damaged or non-conforming products, in which case StriveSync covers the exchange or refund as well as the return costs.
• Excluded from returns: perishable products, personalized or made-to-order products, and products that have been unsealed for hygiene reasons.
• If damage is found on delivery, report it within 48 hours with supporting photos.

• The refund is made using the same payment method as the one used for the order (Mobile Money, bank card or bank transfer), to the original payer.
• The processing time is 14 days at most from the acceptance of your request; the time for the funds to arrive then depends on the operator or the bank.
• Any fees charged by the payment provider may remain the customer's responsibility where the request does not result from a failure by StriveSync.
• A duplicate payment or a payment that did not go through is refunded in full.

If you are not satisfied with a service, a product or a payment, you can submit a complaint:

• By email: contact@strivesync.fr, with "Complaint" in the subject line.
• By telephone or WhatsApp: +229 01 59 92 91 38.
• Through the form on the Contact page.

Please state your name, your contact details, the order reference, a description of the problem and the solution you are seeking, together with any useful supporting documents.

• Acknowledgement of receipt within 48 business hours.
• Review and reasoned reply within 30 days at most.
• Solution offered as appropriate: correction or redoing of the service, goodwill gesture, full or partial refund.

If the reply does not satisfy you, you may have recourse to a competent mediator or bring the matter before the competent courts (Article 8 of the General Terms of Sale).